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Team Leader

Contact Email: 
Mill Creek, WA
United States

Team Leader

Steer Davies Gleave has been commissioned by Community Transit in partnership with Snohomish County to manage an exciting new Curb the Congestion Travel Conversation Campaign. The project’s intent is to engage with the public and encourage people to travel in a more sustainable way, by offering tailored advice and information to help people who live in the targeted neighborhoods plan and make their trips by walking, taking the bus, ridesharing and biking. The focus will be on encouraging healthy and active travel choices when making local trips and commuting.

Team Leader Job Purpose:

The Team Leader will be required to manage a team of 6-8 Travel Advisors and report on progress to the Steer Davies Gleave project manager. The Team Leader will be required to actively manage the team who will be engaging residents in the Mill Creek area, as well as engaging residents themselves.


This project will visit residents at their doorsteps over a 6-8 week period in Mill Creek.
A typical working day could include being in the office tracking and reporting on team progress, managing the office team’s workload, a visit to the field team to set daily tasks and spend time door knocking with the team, engaging with local stakeholders such as coach operators or housing associations, and securing incentives or supporting materials for the team.

The Team Leader will motivate the team to achieve high performance. The Team Leader will be based in the field with the team at least half of their working week, but will also be required to undertake some office duties on a daily basis, as well as leading marketing initiatives with the team.

Prior to the resident engagement, the Team Leader will assist the Project Manager in setting up the project.

Position Responsibilities:

• Assist with locating and setting up the project office.
• Attend paid Travel Advisor training the week of July 24.
• Manage and motivate Travel Advisors to ensure progress and performance targets are met – including spending a substantial period of time out in the field with the team assisting with the Travel Advisors’ duties.
• Manage the team’s timesheets.
• Liaison with and reporting to the Project Manager and other members of the project team on a regular basis.
• Ensure that the team follows established procedures including data collection, processing and reporting, adhering to Key Performance Indicators and quality standards to achieve customer satisfaction.
• Ensure that statistical information is produced, collated, and analysed on a regular basis.
• Lead team meetings, reporting on team progress and motivate the team to achieve high quality service.
• Implement and maintain health and safety, equal opportunities, customer service standards, and other policies as appropriate.
• Respond to customer enquiries via email, letter and telephone within agreed response times.
• Engage with stakeholders and partner organizations, including attendance at events, meetings and other activities as required.
• Assist with marketing work including social media and communicating with customers via email and telephone.
• Undertake the duties of the Travel Advisors as required.
• Assist with other work as required by the Project Manager.

Preferred Skills/Qualifications:

• Experience of leading a small team, and motivating them to meet challenging targets while maintaining quality of service.
• Excellent organization skills and time management.
• Ability to work on own initiative.
• Ability to write clearly in English.
• Good level of experience in MS Word and Excel.
• Experience of undertaking and managing data entry accurately and efficiently.
• A passion for helping people and improving the local community.
• An interest in local transportation and knowledge of the local area is desirable.
• A friendly and approachable manner, and excellent verbal communication skills, including excellent listening skills.
• Are happy to work outdoors and be mobile and active throughout the working day.


Full time hours /$20 per hour (from approx. July 24 – mid-September)
Typical hours of work will be Tuesday to Saturday between the hours 10am – 7 pm. Some evening and weekend work will be required.

Hours will be flexible in the planning and evaluation stages of the project- approx. 20 hrs/week from July 1-24 and 10hrs/week through the end of September.

Details for applying:

To apply for this position, please submit a cover letter and resume.
By email: [email protected] in the subject line put “TEAM LEADER”
No phone calls, please.


June 30, 2017 by 5pm


Mill Creek, WA
United States