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Account Manager

SumTotal Systems Seattle, WA
United States

The Account Manager position is a quota bearing sales rep responsible for proactively maintaining existing customer accounts and acquiring new business in an assigned geographical territory for customers/prospects 2,000 employees and up. The Account Manager will uncover and close sales opportunities for additional SumTotal products and services. This position also contributes significantly to ensuring ongoing customer satisfaction and retention.

• Drive new bookings and customer satisfaction by proactively calling into the customer base and within the assigned territory to:
• Position and sell additional products and services
• Find new sales opportunities
• Determine the level of satisfaction with our products and services; Coordinate with internal resources to ensure prompt resolution of open issues
• Inform the customer of upcoming events and product releases
• Drive new business by prospecting within targeted prospect accounts in the geography, understanding their needs, and delivering the value proposition for SumTotal products and services
• Responsible for SaaS and on-premise software sales
• Highly incented to deliver high margin and long term contracted partnerships


• 2 – 5+ years commission sales experience required (in the software industry preferred)
• Open to potential relocation nationwide
• College degree
• Saleforce.com experience a plus
• Ability to close business and generate bookings
• Ability to negotiate high margin and long term contracts
• Strong customer focus with excellent customer service and business communication (written and verbal) skills
• Demonstrated ability to work independently and exercise sound judgment and discretion
• Demonstrated computer skills including MS Office (Word, Excel, PowerPoint Outlook), Internet, and ability to quickly learn new software applications


SumTotal Systems Seattle, WA
United States